Introduction
Welcome to PicTech AI! This Privacy Policy ("Policy") explains how PicTech AI ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our products and services (collectively, the "Service").
We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Policy carefully to understand our practices regarding your personal information. By clicking "I Agree" to this Policy or by continuing to use our Service, you acknowledge that you have read, understood, and agree to the terms of this Policy.
1. Definitions
- Personal Information (or Personal Data): Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
- Sensitive Personal Information: Personal Information that can be used to uniquely identify, contact, or locate a single person or can be used with other sources to uniquely identify an individual. In this Policy, this may include account credentials (username, password), phone number, and transaction records.
- User-Uploaded Content: The image files and any information contained therein that you voluntarily upload to our servers for the purpose of using the Service.
2. Information We Collect and How We Use It
We only collect and use your Personal Information for the purposes described in this Policy:
2.1 Account Registration To create an account, you will need to provide a phone number and create a password. We use this information to create and secure your account, and to verify your identity via SMS verification. If you decline to provide this information, you will not be able to register, but may still browse the platform as a guest.
2.2 Providing Core Translation Services
- (a) Information Collection: When you use the image translation feature (both free and paid), you will upload image files. We will upload and temporarily store these files on our servers to perform text recognition (OCR) and translation processing.
- (b) Our Core Commitment:
- We solemnly pledge that your User-Uploaded Content and the resulting translations are used solely for the purpose of providing the translation service to you for that specific task.
- All your User-Uploaded Content and translation results are subject to strict access controls and are only visible to you when you are logged into your account. We will never display, provide, or sell this information in any form to any other user or third party.
2.3 Providing Paid Services When you purchase Credit packages to use premium features, we collect order information, transaction amount, and payment status. This information is used to process the transaction, confirm your eligibility for paid services, and provide customer support.
2.4 Service Improvement and Analytics To ensure the stability and security of our Service, and to improve our product offerings, we may collect technical information, such as:
- Device Information: Device model, operating system version.
- Log Information: IP address, browser type, and usage data (e.g., feature usage, clicks, session duration). This data is typically aggregated and anonymized and is used for statistical analysis and service optimization.
3. Cookies and Similar Technologies
We use cookies and similar tracking technologies to ensure the proper functioning of our website, to enhance your user experience (e.g., by remembering your login status), and for analytics purposes. You can control or delete cookies through your browser settings. We will not use cookies for any purposes other than those stated in this Policy.
4. How We Share, Transfer, and Disclose Your Information
We do not share your Personal Information with third parties except in the limited circumstances described below.
4.1 Sharing
- With Your Explicit Consent: We may share your information with third parties if we have your explicit consent to do so.
- For Legal Reasons: We may share your information if we believe in good faith that it is necessary to comply with a legal obligation, a court order, or a binding request from a governmental authority.
- With Service Providers: We may engage third-party companies and individuals (e.g., payment processors, cloud hosting providers) to perform services on our behalf. These service providers will only have access to the Personal Information necessary to perform their functions and are contractually obligated to protect it and not use it for any other purpose.
4.2 Transfers We will not transfer your Personal Information to any other entity except:
- With Your Explicit Consent.
- In a Business Transfer: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your Personal Information may be transferred to the successor entity. We will require the new entity to continue to be bound by this Policy.
4.3 Public Disclosure We will only publicly disclose your Personal Information:
- With Your Explicit Consent.
- When Required by Law: When compelled to do so by law, legal process, litigation, or mandatory requests from government authorities.
5. How We Protect and Store Your Information
5.1 Data Security We have implemented industry-standard security measures to protect the Personal Information you provide from unauthorized access, disclosure, use, modification, or loss. This includes, but is not limited to, HTTPS for secure browsing, data encryption, and strict access control mechanisms.
5.2 Data Retention
- (a) General Retention Period: We will retain your Personal Information only for as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
- (b) Special Note on User-Uploaded Content: To protect your privacy and conserve server resources, we will permanently delete your User-Uploaded Content and the corresponding translation results from our servers within a reasonable timeframe (e.g., 30 days) after the translation task is completed or after you delete the relevant history records.
- (c) Storage Location: Your Personal Information may be stored and processed in any country where we or our service providers have facilities. By using the Service, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.
6. Your Data Protection Rights
You have certain rights regarding your Personal Information, subject to local data protection laws. These may include the right to:
- Access and Correct: You can access and update your profile information at any time by logging into your account.
- Deletion: You can delete your translation history and associated User-Uploaded Content. You may also request the deletion of your Personal Information by contacting us.
- Withdraw Consent: You can withdraw your consent for the collection of your Personal Information at any time by contacting us or adjusting your device settings.
- Account Deletion: You can request to delete your account by contacting our customer support. Upon deletion, we will cease providing services to you and will either delete or anonymize your Personal Information, unless otherwise required by law.
7. Children's Privacy
The Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect Personal Information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us.
8. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and, where appropriate, through more prominent means such as in-app notifications or email. We encourage you to review this Policy periodically.
9. How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:
- Email: pictech.ai@gmail.com
We will respond to your request within a reasonable timeframe.